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Incident information

Charged by Ipsy After You Cancelled? Learn About Your Options

Information about this incident and a simple way to see if you may qualify to be connected with independent attorneys.

What happened

In early August 2026, Ipsy subscribers across Glam Bag, Extra, and Ultimate tiers reported billing problems. Members who say they cancelled their Ultimate subscription in June were still charged in August. Subscribers also report that, because of that charge, many Extra box orders were not processed and their customized selections were lost.

Reported charges on cancelled Ultimate plans
Reported dropped Extra box orders and lost product selections
Initial support reportedly refunded only the charge; late shipments and bonuses reportedly came after escalation
Numerous complaints on Reddit and subscriber forums

Possible remedies

Possible remedies, if any, depend on the facts of your situation and applicable law and may include, for example, refunds of charges made after cancellation. No outcome or payment is guaranteed.

Official source

Read the original public notice or report about this incident (opens in a new tab):

https://www.reddit.com/r/Ipsy/comments/1vfbutb/ipsy_admitted_they_billed_me_by_mistakebut_im_the/

See if you may qualify

Were you charged by Ipsy after cancelling? See if you may qualify to connect with an independent attorney.

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