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Incident information

Charged More Than Once by Kohl's or Sephora at Kohl's in July–August 2026? Learn About Your Options

Information about this incident and a simple way to see if you may qualify to be connected with independent attorneys.

What happened

Kohl's experienced an internal payment processing error affecting online orders, including Sephora at Kohl's orders, placed roughly between July 24 and August 5, 2026. Customers across the US report duplicate, and in some cases triple, charges on bank and credit card statements, as well as unrequested "phantom" return postings and mismatched transaction descriptions. Some report that charges appeared weeks after the original order.

Kohl's acknowledged the processing error and stated that reversals are automatic, with timing stated as 1–3 business days (some reports cite 1–6 days), and that it contacted affected customers. Many customers say they learned of the problem from their statements, bank fraud alerts, Reddit, X, TikTok or news coverage rather than from the company.

Reported overdraft and NSF fees, late-payment penalties and negative balances
Reported card blocks, fraud-flagged account locks and card cancellations
Reported delayed, partial or missing refunds, with some customers filing bank disputes
Reported slow or inconsistent customer support and no reimbursement of bank fees

Complaints appeared on Reddit (r/kohls, r/Sephora), X, TikTok, Trustpilot and with the BBB, and the issue was covered by the New York Post, FOX News and the Detroit Free Press.

Possible remedies

Possible remedies, if any, depend on the facts of your situation and applicable law and may include, for example, refunds of duplicate charges and related bank fees. No outcome or payment is guaranteed.

Official source

Read the original public notice or report about this incident (opens in a new tab):

https://nypost.com/2026/08/25/lifestyle/kohls-responds-to-upset-shoppers-after-complaints-of-double-billing-for-online-orders/

See if you may qualify

Were you charged more than once by Kohl's? See if you may qualify to connect with an independent attorney.

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