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Incident information

Legion Go Stopped Working After BIOS Update N3CN42WW? Learn About Your Options

Information about this incident and a simple way to see if you may qualify to be connected with independent attorneys.

What happened

Owners report that official Lenovo BIOS update N3CN42WW (also referenced as V42) left Legion Go handheld gaming PCs (2023 Z1 / Z1 Extreme, 8APU1) unresponsive after they followed Lenovo's update prompts: black screen, power or LED lights on, no boot, and standard recovery methods failing. Some reports suggest the issue may be tied to specific mainboard component batches.

Owners report Lenovo support initially treated cases as user error or out-of-warranty and quoted repair fees (reports range from about $200 to $500+, including $250–$300, up to about $275, and €237)
Lenovo later acknowledged the issue was not caused by user error, pulled the update, replicated the failure, and stated that affected units "should be repaired free of charge," including out-of-warranty units, subject to local law
Owners report being without working devices for weeks; reports came from the United States and Europe, with a dedicated Reddit megathread (r/LegionGo) and reports continuing into August

No government safety recall has been issued.

Possible remedies

Possible remedies, if any, depend on the facts of your situation and applicable law and may include, for example, repair or reimbursement of repair costs. No outcome or payment is guaranteed.

Official source

Read the original public notice or report about this incident (opens in a new tab):

https://www.theverge.com/games/983457/lenovo-bad-legion-go-bios-update-bricked

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