Not a law firm.We connect people affected by data breaches with independent attorneys.

Incident information

Meta Quest 2, Pro or 3 Stopped Working After an Update? Learn About Your Options

Information about this incident and a simple way to see if you may qualify to be connected with independent attorneys.

What happened

Owners of Meta Quest 2, Quest Pro, and Quest 3 headsets report that their devices stopped working immediately after a software/firmware update (including references to v79). Reported symptoms include a green LED with no boot, black screens after the Meta logo, boot loops, repeated power cycles, and failed update completion.

Users on the official Meta Community Forums say the failures were not caused by physical damage or user error, and that factory resets, manual update attempts and support contacts did not resolve the issue. Some users report replacement requests for out-of-warranty units were denied.

Multiple reports on official Meta forums in a short period
No fix, rollback or replacement program announced for all affected owners, per user reports

Possible remedies

Possible remedies, if any, depend on the facts of your situation and applicable law and may include, for example, repair or replacement. No outcome or payment is guaranteed.

Official source

Read the original public notice or report about this incident (opens in a new tab):

https://communityforums.atmeta.com/tag/bricked

See if you may qualify

Own an affected Meta Quest headset? See if you may qualify to connect with an independent attorney.

First nameLast nameEmail addressPhone (optional)State of residenceBriefly describe how you were affected (optional)

Optional. Please do not include Social Security numbers, dates of birth, account numbers, or medical details.

I agree to the Terms and Privacy Policy and consent to DataBreachRelief.com sharing my information with one or more independent law firms, who may contact me about my potential claim by email or phone. I understand this does not create an attorney-client relationship.Optional: I agree to receive calls/texts, including automated, from DataBreachRelief.com and partner law firms at the number provided. Consent is not a condition of service. Msg & data rates may apply. Reply STOP to opt out.

Thank you. Your information has been received. If a participating law firm is interested in your situation, they may contact you.

Sorry, something went wrong and your information was not sent. Please try again.

DataBreachRelief.com is not a law firm and does not provide legal advice. We are an independent information and referral service. Information you submit may be shared with one or more independent law firms that may contact you about your potential claim. Submitting information does not create an attorney-client relationship. Listing an incident does not mean a lawsuit has been filed, and no outcome is guaranteed. Attorneys who receive referrals may pay us a fee for advertising or lead services.