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Incident information

Bought a Perpetual Office 2019 for Mac License? Learn About Your Options

Information about this incident and a simple way to see if you may qualify to be connected with independent attorneys.

What happened

Mac users who bought perpetual (one-time purchase) licenses of Office 2019 for Mac report that core functionality, updates and support are no longer available unless they switch to a Microsoft 365 subscription.

Users report loss of use of software they purchased and say refund requests have been ignored or denied. A Reddit thread with 190+ comments documents user complaints.

Licenses were marketed as one-time purchases
Users report no updates, security patches, or full functionality without a subscription
Users report refund requests being refused

Possible remedies

Possible remedies, if any, depend on the facts of your situation and applicable law and may include, for example, a refund of the license price. No outcome or payment is guaranteed.

Official source

Read the original public notice or report about this incident (opens in a new tab):

https://www.reddit.com/r/videos/comments/1tsegk5/microsoft_revokes_office_2019_for_mac_perpetual/

See if you may qualify

Own an Office 2019 for Mac license? See if you may qualify to connect with an independent attorney.

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