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Incident information

Charged for OpenAI API Credits With Auto Top-Up Disabled? Learn About Your Options

Information about this incident and a simple way to see if you may qualify to be connected with independent attorneys.

What happened

Developers report that the OpenAI Codex/API platform made repeated credit purchases even when Auto top-up was disabled. Some report dozens of automatic transactions, including up to 70 charges totaling $1,500+ within 3 days.

Users report that support refused full refunds, stating that the credits were "consumed." Similar complaints appear on the OpenAI Community forum and Reddit.

Reported charges contrary to user billing settings
Reported refusal of full refunds

No class action or regulatory investigation had been filed as of the original report.

Possible remedies

Possible remedies, if any, depend on the facts of your situation and applicable law and may include, for example, refunds of unauthorized charges. No outcome or payment is guaranteed.

Official source

Read the original public notice or report about this incident (opens in a new tab):

https://community.openai.com/t/bug-codex-credit-70-charges-in-3-days-while-auto-top-up-was-never-enabled/1392702

See if you may qualify

Were you charged for OpenAI credits you didn't authorize? See if you may qualify to connect with an independent attorney.

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