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Incident information

Charged $49.99 by PDF Guru After a One-Time Purchase or Trial? Learn About Your Options

Information about this incident and a simple way to see if you may qualify to be connected with independent attorneys.

What happened

Consumers report recurring charges of approximately $49.99 USD (or local equivalent) from PDF Guru after using its PDF tools (such as one-time PDF merging or conversion) that they believed were one-time purchases or low-cost trials, often $1.

Reported recurring billing terms in fine print or not clearly disclosed at signup
Reported charges on credit and debit cards (including Chase and international cards) without clear consent
Reported difficulty cancelling, ignored cancellation attempts, and denied or unanswered refund requests
Complaints increased in August 2026 and again around September 6 and 13, 2026 (123+ reports on one site), on BBB, Trustpilot, sikayetvar.com, Reddit and other platforms

PDF Guru's Terms of Service reportedly contain a class action waiver.

Possible remedies

Possible remedies, if any, depend on the facts of your situation and applicable law and may include, for example, refunds of unauthorized charges. No outcome or payment is guaranteed.

Official source

Read the original public notice or report about this incident (opens in a new tab):

https://www.bbb.org/us/nv/las-vegas/profile/computer-software/pdfgurucom-1086-90092638/complaints

See if you may qualify

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