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Incident information

Samsung Soundbar Stuck on "Hello" After Update 1020? Learn About Your Options

Information about this incident and a simple way to see if you may qualify to be connected with independent attorneys.

What happened

Owners report that firmware update version 1020 left Samsung soundbars, including models such as the Q800D, Q990D and Q995D, displaying only "Hello" and unable to connect to TVs or function.

Owners report the update was installed over-the-air without a changelog
Owners report Samsung support acknowledged the issue but offered no immediate remedy beyond standard warranty escalation
Complaints appear on official forums and Reddit

No government recall had been announced as of the original report, and no physical safety risk was reported.

Possible remedies

Possible remedies, if any, depend on the facts of your situation and applicable law and may include, for example, repair or replacement. No outcome or payment is guaranteed.

Official source

Read the original public notice or report about this incident (opens in a new tab):

https://www.gizmochina.com/2025/03/15/large-number-of-samsung-soundbars-bricked-after-software-update-trust-issues-growing

See if you may qualify

Own an affected Samsung soundbar? See if you may qualify to connect with an independent attorney.

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