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Incident information

Charged by TrimRx After Cancelling or Beyond Your Plan? Learn About Your Options

Information about this incident and a simple way to see if you may qualify to be connected with independent attorneys.

What happened

US consumers who sought weight-loss and GLP-1 medications (including Tirzepatide) through the TrimRx telehealth service report unauthorized recurring subscription charges. Customers who signed up for 1–6 month programs, or believed they were making a one-time purchase or starting a limited trial, report being billed for 12 months or longer, with some reporting repeated billings exceeding $700.

Consumers report that support acknowledged cancellation requests in writing but charges continued and full refunds were not issued, leading to bank disputes and chargebacks.

Reported unclear signup processes regarding automatic renewal
Reported charges with no product delivered
Reported double billing through third-party processors such as Affirm
Over 2,300 BBB complaints with a "Pattern of Complaints" alert, plus reports on Reddit, Trustpilot and social media

A Change.org petition has been started by consumers.

Possible remedies

Possible remedies, if any, depend on the facts of your situation and applicable law and may include, for example, refunds of unauthorized charges. No outcome or payment is guaranteed.

Official source

Read the original public notice or report about this incident (opens in a new tab):

https://www.bbb.org/us/ca/san-diego/profile/weight-loss/trimrx-1126-1000142532

See if you may qualify

Were you charged by TrimRx? See if you may qualify to connect with an independent attorney.

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