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Incident information

Bought a Whizlabs Lifetime Subscription That Is Now Expiring? Learn About Your Options

Information about this incident and a simple way to see if you may qualify to be connected with independent attorneys.

What happened

Whizlabs, an IT certification training platform, announced that all past lifetime subscriptions will expire on July 31, 2026, regardless of purchase date.

Customers say the original terms did not define "lifetime" or reserve a right to time-limit these subscriptions. Customers report that support has refused refunds or extensions and pointed users to current pricing.

  • Customers who bought Azure, AWS and other certification courses report losing access
  • Reported refusal of most refund and exception requests
  • Complaints on Reddit, Trustpilot and BuyItForLife communities

Possible remedies

Possible remedies, if any, depend on the facts of your situation and applicable law and may include, for example, a refund of the subscription price. No outcome or payment is guaranteed.

Official source

Read the original public notice or report about this incident (opens in a new tab):

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