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Incident information

Dell PC Shutting Down or Overheating After the July 2026 Windows 11 Update? Learn About Your Options

Information about this incident and a simple way to see if you may qualify to be connected with independent attorneys.

What happened

The July 2026 Patch Tuesday update for Windows 11 (KB5101650) was reported to cause unexpected shutdowns, performance problems, overheating, battery drain, boot failures, black screens, and systems hanging on "do not power off" messages. The issue affected Windows 11 versions 24H2, 25H2 and LTSC on certain Dell PCs running the Intel Innovation Platform Framework (IPF) driver.

Reported unexpected shutdowns and potential data loss
Reported overheating and battery drain
Reported boot loops and black screens

Microsoft acknowledged the issue, blocked further rollout to affected devices, and released out-of-band patches (KB5121767 / KB5121768). Some users report lingering problems after the fix.

Possible remedies

Possible remedies, if any, depend on the facts of your situation and applicable law. No outcome or payment is guaranteed.

Official source

Read the original public notice or report about this incident (opens in a new tab):

https://www.bleepingcomputer.com/news/microsoft/microsoft-fixes-windows-bug-causing-some-dell-pcs-to-shut-down/

See if you may qualify

Was your Dell PC affected by KB5101650? See if you may qualify to connect with an independent attorney.

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